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Códigos de error de servicio en impresoras OKI e Intec

Publicado el : 06/11/2012 19:34:38
Categorías : Intec , Técnico , Trucos

Códigos de error de servicio en impresoras OKI e Intec

En ocasiones aparece en el display de las impresoras OKI e Intec un mensaje críptico "Service Call XXX:ERROR" y la impresora deja de funcionar.

 

Si no disponemos de la tabla de códigos, poco podemos hacer con esa información. Para que eso ya no vuelva a ser un problema aquí publicamos la tabla de códigos de error de servicio en impresoras OKI:

MessageCauseError DescriptionSolutions
Service CallCPU ExceptionIs the error message displayed again?YesTurn the printer off/on.
001: ErrorIs the error message displayed again?YesReplace the CRM board.
~(The EEPROM needs replacement.)
011: Error
Service CallCU ROM HashIs the program ROM DIMM installedNoRe-install the program ROM DIMM.
020: ErrorCheck Error 1properly?
Can the printer recover from the error byYesReplace the program ROM DIMM.
replacing the program ROM DIMM?NoReplace the CRM board.
(The EEPROM needs replacement.)
Service CallCU Slot1 DIMMIs the concerned RAM DIMM installedNoRe-install the concerned RAM DIMM.
030: ErrorRAM Check Errorproperly?YesReplace the RAM DIMM.
Can the printer recover from the error byNoReplace the CRM board.
replacing the RAM DIMM?(The EEPROM needs replacement.)
Service CallCU Slot2 DIMMIs the concerned RAM DIMM installedNoRe-install the concerned RAM DIMM.
031: ErrorRAM Check Errorproperly?YesReplace the RAM DIMM.
Can the printer recover from the error byNoReplace the CRM board.
replacing the RAM DIMM?(The EEPROM needs replacement.)
Service CallCU Slot3 DIMMIs the concerned RAM DIMM installedNoRe-install the concerned RAM DIMM.
032: ErrorRAM Check Errorproperly?YesReplace the RAM DIMM.
Can the printer recover from the error byNoReplace the CRM board.
replacing the RAM DIMM?(The EEPROM needs replacement.)
Service CallCU Slot4 DIMMIs the concerned RAM DIMM installedNoRe-install the concerned RAM DIMM.
033: ErrorRAM Check Errorproperly?YesReplace the RAM DIMM.
Can the printer recover from the error byNoReplace the CRM board.
replacing the RAM DIMM?(The EEPROM needs replacement.)
Service CallRAM ConfigurationIs the installation order followed?NoCorrect the installation order.
034: ErrorError.YesReplace the RAM DIMMs.
The CU RAMCan the printer recover from the error byNoReplace the CRM board.
installation orreplacing the RAM DIMMs?(The EEPROM needs replacement.)
derwas not followed.
Service Call 035: ErrorSlot1 RAM Spec Error. The CU RAM Slot1 DIMM specification is not supported.Is the RAM DIMM a genuine part? Is the concerned RAM DIMM installed properly? Can the printer recover from the error by replacing the RAM DIMM?No No Yes NoUse a genuine RAM DIMM. Re-install the concerned RAM DIMM. Replace the RAM DIMM. Replace the CRM board. (The EEPROM needs replacement.)
Service CallSlot2 RAM Spec Error.Is the RAM DIMM a genuine part?NoUse a genuine RAM DIMM.
036: ErrorThe CU RAM Slot2Is the concerned RAM DIMM installedNoRe-install the concerned RAM DIMM.
DIMM specificationproperly?YesReplace the RAM DIMM.
is not supported.Can the printer recover from the error byNoReplace the CRM board.
replacing the RAM DIMM?(The EEPROM needs replacement.)
Service Call 037: ErrorSlot3 RAM Spec Error. The CU RAM Slot3 DIMM specification is notsupported.Is the RAM DIMM a genuine part? Is the concerned RAM DIMM installed properly? Can the printer recover from the error by replacing the RAM DIMM?No No Yes NoUse a genuine RAM DIMM. Re-install the concerned RAM DIMM. Replace the RAM DIMM. Replace the CRM board. (The EEPROM needs replacement.)
Service Call 038: ErrorSlot4 RAM Spec Error. The CU RAM Slot4 DIMM specification is notsupported.Is the RAM DIMM a genuine part? Is the concerned RAM DIMM installed properly? Can the printer recover from the error by replacing the RAM DIMM?No No Yes NoUse a genuine RAM DIMM. Re-install the concerned RAM DIMM. Replace the RAM DIMM. Replace the CRM board. (The EEPROM needs replacement.)
Service Call 040: ErrorCU EEPROM ErrorCan the printer recover from the error by replacing the EEPROM on the CU board?YesReplace the EEPROM. (Settings of the user must be restored on the new.)
NoReplace the CRM board. (The EEPROM needs replacement.)
Service Call 041: ErrorU Flash Error. On-CU-board Flash ROM ErrorDoes the error message appear again?YesReplace the CRM board. (The EEPROM needs replacement.)
Service Call 050: ErrorOperator Panel ErrorDoes the error message appear again?YesSee the flowchart for the problems with no LCD message displayed.
Service Call 051: ErrorCU Fan Error. On-CU-board CPU Cooling Fan ProblemIs the on-CU-board connector connected properly? Can the printer recover from the error by replacing the fan?No Yes NoConnect the connector properly. Replace the fan. Replace the CRM board. (The EEPROM needs replacement.)
Service Call 063: ErrorNetwork Comm.Error. CU ~ NIC H/W I/F ProblemIs the network board installed properly? Can the printer recover from the error by replacing the network board?No Yes NoInstall the network board properly. Replace the network board. Replace the CRM board. (The EEPROM needs replacement.)
Service Call 070: ErrorCANT_HAPPEN. PS F/W Problem DetectionIs it recovered by turning the printer off/on.NoReplace the CRM board. (The EEPROM needs replacement.)
Service Call 072: ErrorEngine Communication Error PU ~ CU I/F ErrorIs the CU Assy installed properly? Can the printer recover from the error by replacing the CRM board?No Yes NoInstall the CU Assy properly. Replace the CRM board. (The EEPROM needs replacement.) Replace the PU board.
Service Call 073: Error ~ 075: ErrorVideo Overrun DetectIs the CU Assy installed properly? Can the printer recover from the error by replacing the CRM board?No YesInstall the CU Assy properly. Replace the CRM board. (The EEPROM needs replacement.)
Service Call 100/101:ErrorError detected at Engine ROM Checksum when turned on.Does the error repeat?No YesReplace the PU board. Replace the engine control board (71K).
Service Call 102: ErrorError detected at Engine RAM Read/Write when turned on.Does the error repeat?YesReplace the engine control board (71K).
Service Call 103: ErrorError detected at Engine SRAM Read/Write when turned on.Does the error repeat?YesReplace the engine control board (71K).
Service Call 104: ErrorError detected at Engine EEPROM Checksum when turned on.Does the error repeat?YesReplace the engine control board (71K).
Service Call 105: ErrorEEPROM not detected when turned on.No EEPROM?YesConfirm the existence of EEPROM. Without it, mount an EEPROM.
Does the error repeat?YesReplace the engine control board (71K).
Service Call 106: ErrorError detected at Engine Control Logic.Does the error repeat?YesReplace the engine control board (71K).
Service Call 120: Error ~ 122: ErrorError detected at the Power unit cooling fan in the Controller cavity.1) Is the error message displayed? 2) Does the error repeat?Yes YesTurn off/on the printer. Replace the Fan motor.
Service Call 123: ErrorInappropriate ambient RH detected by a sensor.1) Is the error message displayed? 2) Does the error repeat?Yes YesTurn off/on the printer. Replace the RH sensor.
Service Call 124: ErrorInappropriate ambient temp. detected by a sensor.1) Is the error message displayed? 2) Does the error repeat?Yes YesTurn off/on the printer. Replace the temperature sensor.
Service Call 125: ErrorError detected at the MT home position.1) Is the error message displayed? 2) Does the error repeat?Yes YesTurn off/on the printer. Replace the MT.
Service Call 130: ErrorTemperature rise at the LED head detected.1) Is the error message displayed? 2) Does the error repeat?Yes YesTurn off the printer, leave it for 30 min and then turn it on again. Replace the LED head unit.
Service Call 131: Error ~ 134: ErrorNo LED head unit detected when turning on the printer or closing the cover.1) Is the error message displayed? 2) Is the LED head mounted properly? 3) Does the error repeat?Yes Yes YesVerify the installation of the LED head. Turn off/on the printer. Replace the LED head Assy.
Service Call 140: Error ~ 142: ErrorError detected with the D located at appropriate position.1) Is the error message displayed? 2) Does the error repeat?Yes YesTurn off/on the printer. Replace the Drum Assy.
Service Call 150: Error ~Fuse in the ID unit has not been blown.Is the ID unit mounted properly?YesConfirm the cable connection, or replace the Engine board.
153: Error    
Service Call 154: ErrorFuse in the Belt unit has not been blown.Is the Belt unit mounted properly?YesConfirm the cable connection, or replace the Engine board.
Service Call 155: ErrorFuse in the Fuser unit has not been blown.Is the Fuser unit mounted properly?YesConfirm the cable connection, or replace the Engine board.
Service Call 160: Error ~ 163: ErrorError detected by Toner sensor.1) Is the error message displayed? 2) Does the error repeat?Yes YesReplace Toner sensor or Assy (Y71-PWB). Same as the above.
Service Call 170: Error 171: Error 174: Error 175: ErrorShort or open circuit detected at the Fusert hermistor. (H or L temperature error)1) Is the error message displayed? 2) Does the error repeat?Yes YesTurn off/on the printer. Replace the Thermistor and turn off the printer. Leave it for 30 min.
Service Call 172: Error 176: ErrorHigh temperature error detected at Thermistor.1) Is the error message displayed? 2) Does the error repeat?Yes YesTurn off/on the printer. Replace the Thermistor and turn off the printer. Leave it for 30 min.
Service Call 173: Error 177: ErrorLow temperature error detected at Thermistor.1) Is the error message displayed? 2) Does the error repeat?Yes YesTurn off/on the printer. Replace the Thermistor or heater and turn off the printer.
Service Call 181: Error ~ 186: ErrorCommunication failure with an option unit detected by Engine1) Is the error message displayed? 2) Does the error repeat?Yes YesTurn off/on the printer. Replace the option unit.
Close Cover 310: CCCC CoverOpen (* = A4, B4 etc.)Printer engine cover is open.1) Is the Top cover open? 2) Does the Cover switch operatenormally?Yes Yes NoClose the Top cover. Close the Side cover. Replace the Cover switch.
Check Fuser 320: Fuser ErrorNo Fuser unit detected when turning on the printer or closing the cover.1) Is the error message displayed? 2) Is the Fuser unit mounted properly? 3) Does the error repeat?Yes No YesConfirm the existence of the unit. Re-install the Fuser unit and turn off/on the printer. Replace the Fuser unit Assy.
Check Belt 330: Belt ErrorNo Belt unit detected when turning on the printer or closing the cover.1) Is the error message displayed? 2) Is the Belt unit mounted properly? 3) Does the error repeat?Yes No YesConfirm the existence of the unit. Re-install the Belt unit and turn off/on the printer. Replace the Belt unit Assy.
Check Drum 340~343: Drum ErrorNo ID unit detected when turning on the printer or closing the cover.1) Is the error message displayed? 2) Is the ID unit mounted properly? 3) Does the error repeat?Yes No YesConfirm the existence of the unit. Re-install the ID unit and turn off/on the printer. Replace the ID unit Assy.
Install New Drum 350: Y Drum Life 351: M Drum Life 352: C Drum Life 353: K Drum LifeEnd of the ID unit life. more copies printed.Is it displayed soon after the ID unit replacement?Yes NoConfirm the life of the ID unit. Replace the ID unit.
Install Duplex Unit 360: No Duplex unitThe Duplex unit is removed from the printer.Recovered if the Duplex unit is inserted again?Yes NoNormal Replace the Duplex unit or Engine board.
Check DUPLEX 370: Paper JamPaper jam detected after paper reverse in the Duplex unit.1) Is a paper jammed in the Duplex unit?Yes NoRemove the jammed paper. Check the Duplex unit, or replace it.
Check DUPLEX 371: Paper JamPaper jam detected at the Duplex unit1) Is a paper jammed in the Duplex unit?Yes NoRemove the jammed paper. Check the Duplex unit, or replace it.
Check DUPLEX 372: Paper JamPaper jam detectedd uring paper feed from the Duplex unit.1) Does misfeed occur in the Duplex unit?Yes NoRemove the misfed paper and close the cover. Check the Duplex unit, or replace it.
Open Side Cover 380: Paper JamPaper jam during paper feed from the Cassette 1, 2, 3, 4 or 5.1) Does misfeed occur in the specified cassette?Yes NoRemove the jammed paper and install the cassette. Check the Cassette 1, 2, 3, 4 or 5, or replace it.
Open Stacker Cover 381: Paper JamPaper jam detected btwn the B ID and Fuser.1) Is a paper jammed between the Y ID and Fuser? 2) Is the load on the Fuser unit normal?Yes NoRemove the jammed paper. Replace the Fuser unit.
Open Stacker Cover 382: Paper JamPaper jam detected in the Fuser unit or btwn the Fuser and paper ejection.1) Is a paper jammed in the Fuser unit or between the Y ID and Fuser unit? 2) Is the Paper eject switch work normally?Yes NoRemove the jammed paper. Replace the Fuser unit.
Open Stacker Cover 383: Paper JamPaper jam detected on paper entering the Duplex unit.1) Is a paper jammed at the entrance of the Duplex unit or in the unit?Yes NoRemove the jammed paper and close. Check the Duplex unit, or replace it.
Check MP Tray 390: Paper JamPaper jam during paper feed from the MP Tray.1) Does misfeed occur around the MP Tray?Yes NoRemove the misfed paper and close the cover. Check the MP Tray, or replace it.
Check Tray * 391~395: Paper JamPaper jam detected btwn a cassette and the B ID.1) Is a paper jammed around the cassette or between the B ID and cassette. 2) Does the Paper entry switch operate normal?Yes NoRemove the jammed paper. Replace the Paper entry switch.
Open Stacker Cover 400: Paper Size ErrorPaper in a size different (45 mm or more) from the specification detected at the Printer engine.1) Is the paper in a custom size? 2) Is the paper in the standard size?Yes Yes NoNo action required. Adjust the Paper size guide of the cassette. Replace the Paper size board (PXC PWB).
Toner Low 410: Yellow 411: Magenta 412: Cyan 413: BlackToner in one of the four colors is running short.1) Is the specified toner cartridge almost empty? 2) Does the Toner sensor of the specified cartridge operate normally?Yes NoReplace it with a new toner kit. Replace the Toner sensor for the specified color.
Remove Printed Papers 480: Stacker FullThe stacker for ejected papers is full.1) Is the stacker full? 2) Does the Stacker full sensor operate normally?Yes NoRemove papers from the stacker. Replace the Stacker full sensor.
Load *** Papers 490: No paper in the MP Tray (*** = A4, B5 etc.)The specified cassette has no paper or is removed. Or, the cassette be ingused for printing has no more paper.1) No paper in MT? 2) Does the Paper out sensor operate normally?Yes NoLoad papers in MT. Replace the Paper out sensor.
Load *** Papers 491~495: No paper in the Tray * (*** = A4, B5 etc.)No paper in the Cassette 1, 2, 3, 4 or 5 detected.1) No paper in the specified cassette? 2) Does the Paper out sensor operate normally?Yes NoLoad papers in the specified cassette. Replace the Paper out sensor of the specified cassette.
Replace BeltThe belt counter has reached the life value.1) Is the error message displayed? 2) Does the error occur soon after Belt unit replacement?Yes NoCheck the belt life. Replace the Belt unit immediately or at the next maintenance.
Replace FuserThe fuser counter has reached the lifevalue1) Is the error message displayed? 2) Does the error occur soon after Fuser unit replacement?Yes NoCheck the fuser life. Replace the Fuser unit immediately or at the next maintenance.
Job Offset Home ErrorThe Job offset assy does not operate or cannot detect the home position.Does the Job offset assy operate normally?Yes NoReplace the Job offset sensor. Replace the Job offset motor or Engine board.
Running Short of Paper in Tray *Running short of paper detectedDoes only small mount of papers (approx. 30 sheets or less) remain?Yes NoLoad papers. Check the Paper near end sensor.
Disc Operation ErrorHDD cannot be written.Is the operating procedure correct?No YesConfirm the procedure in the manual. Replace the HDD as it is broken.

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